Warranty

Every product sold by Dyqan Mix is covered by our warranty policy, so you can shop with confidence.

What the warranty covers

We guarantee that every product you receive is new, undamaged and free from manufacturing defects. If a product arrives faulty, or a defect appears through normal use shortly after delivery, we will replace it or offer a refund at no extra cost to you.

Warranty period

The warranty period depends on the type of product and is noted on the product page whenever it differs from our standard policy. As a general rule, you can request a free replacement within 7 days of delivery for a defective item, and manufacturer warranty (where applicable) continues to apply afterwards.

How to request a replacement

1. Contact us on WhatsApp or by phone within the warranty period.
2. Describe the issue and, if possible, send a photo or short video of the defect.
3. We'll confirm the next step with you — replacement, repair, or refund — and arrange pickup/delivery.

What isn't covered

• Damage caused by misuse, accidents, or improper installation.
• Normal wear and tear from regular use.
• Products altered or repaired by someone other than Dyqan Mix.
• Missing accessories reported after the delivery confirmation window.

Have a question about a specific product's warranty? Reach out — we're happy to clarify before you buy.